Sales Policy – Cocobaby Store

Effective Date: December 3, 2024

At Cocobaby Store, we aim to provide a smooth and transparent shopping experience. This Sales Policy outlines the terms and conditions that apply when purchasing products from our website, www.cocobabystore.com. By placing an order with us, you agree to these terms.

1. Ordering Process

When you place an order on Cocobaby Store, you are making an offer to purchase products in accordance with the terms outlined in this Sales Policy. All orders are subject to acceptance by Cocobaby Store. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product availability issues
  • Errors in product descriptions, pricing, or promotions
  • Payment authorization issues
  • Suspicious or fraudulent orders

Once your order is successfully placed, you will receive an order confirmation email detailing your items and payment information. If there are any issues with your order, we will contact you promptly.

2. Pricing and Payments

All prices listed on Cocobaby Store are in U.S. dollars and are subject to change without notice. The total price of your order will be confirmed during checkout before you complete your purchase. Prices do not include applicable sales tax or shipping fees, which will be calculated based on your shipping address and added to the total at checkout.

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. By submitting an order, you authorize Cocobaby Store to charge the payment method provided for the total order amount.

3. Shipping and Delivery

We offer shipping services to various locations. Shipping fees and delivery times are determined by your location and the shipping method selected at checkout. The estimated delivery time for your order will be provided during checkout.

  • Processing Time: All orders are processed within 1-2 business days.
  • Shipping Time: Shipping times vary depending on your location and the shipping option chosen.
  • Shipping Rates: Shipping fees are calculated based on the weight of the order and the delivery address.
  • International Orders: We currently offer shipping to select international locations. International customers are responsible for any customs duties or taxes that may apply.

4. Order Modifications and Cancellations

Once an order is placed, we begin processing it as quickly as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] or call (509) 786-4543. We will do our best to accommodate your request, but please note that once the order is shipped, we cannot modify or cancel it.

5. Returns and Refunds

Our Refund and Returns Policy provides you with the details on how to return items, request a refund, or exchange products. Please refer to our Refund and Returns Policy for more information on how to initiate a return or refund request.

6. Product Availability

We make every effort to ensure that the products listed on our website are in stock. However, in the event that an item is out of stock or unavailable, we will notify you immediately and offer alternatives or issue a full refund if the product cannot be restocked.

7. Promotions and Discounts

From time to time, Cocobaby Store may offer promotions or discounts. All promotions and discounts are subject to specific terms and conditions, including validity periods and product exclusions. Promotions may not be combined with other offers unless stated otherwise.

To apply a discount code, enter it at checkout. If the code is valid, the discount will be applied to your total order amount.

8. Customer Responsibilities

As a customer, it is your responsibility to provide accurate information when placing an order, including correct billing and shipping addresses. Cocobaby Store is not responsible for delays or misdeliveries caused by incorrect or incomplete information provided at checkout.

9. Privacy and Security

We take your privacy and security seriously. All personal and payment information provided during the order process is handled in accordance with our Privacy Policy. We use secure encryption technology to protect your data during transactions.

10. Limitation of Liability

Cocobaby Store is not liable for any damages or losses arising from the use of our website, including, but not limited to, delays in delivery, incorrect or missing products, or any issues related to third-party services (such as payment processors or delivery services).

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. Please review this page periodically for any updates.

12. Contact Information

If you have any questions or concerns regarding this Sales Policy, please contact us using the following information:

Cocobaby Store Address: 23563 Baxter Rd, Wildomar, California (CA), 92595

By purchasing from Cocobaby Store, you agree to the terms and conditions outlined in this Sales Policy. We are dedicated to providing you with the best products and services, and we appreciate your trust in shopping with us.