Refund and Returns Policy – Cocobaby Store

Effective Date: December 3, 2024

At Cocobaby Store, we are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward Refund and Returns Policy. Please read the details below for information on how to return products, request refunds, and exchange items.

1. Returns Policy

We accept returns within 30 days from the date you receive your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • All tags, labels, and accessories must be intact and included.
  • Products that have been opened, used, or washed cannot be returned for hygiene reasons.
  • Personalized or custom-made items are non-returnable.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer service team at [email protected] or call us at (509) 786-4543. Provide your order number, item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide a Return Authorization Number (RAN) and shipping instructions.
  3. Ship the Item: After receiving the Return Authorization, securely package the item and return it to the address provided. Return shipping fees are the responsibility of the customer unless the return is due to an error on our part.
  4. Condition of Item: Returns must be in their original, unused condition. We reserve the right to reject any returns that do not meet our standards.

2. Refunds

Once we receive and inspect the returned items, we will issue a refund to the original payment method. Refunds are typically processed within 5-10 business days. Please note that:

  • Refunds will only be issued to the original payment method used at the time of purchase.
  • Shipping charges are non-refundable, unless the return is due to a defective item or an error on our part.
  • If your return does not meet the conditions outlined above (e.g., opened or damaged items), we may issue a partial refund.

3. Exchanges

If you need to exchange an item for a different size, color, or model, we recommend returning the original item for a refund and placing a new order for the replacement. If the item you received is defective or incorrect, we will provide a prepaid return shipping label to send the item back and send the replacement at no additional charge.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or call us at (509) 786-4543. We will assist you with the return process and provide you with a prepaid return label. Depending on the issue, we will either:

  • Offer a full refund,
  • Ship you a replacement item, or
  • Provide an alternative solution based on your preference.

5. How to Return Your Item

To return an item, follow these steps:

  1. Contact Us: Email us at [email protected] or call (509) 786-4543 to request a return authorization and provide your order number.
  2. Get a Return Authorization Number: Once your return is approved, we will send you a return authorization number (RAN) and detailed instructions on how to return the item.
  3. Package the Item: Carefully package the item in its original packaging and include all parts, accessories, and documentation. Make sure the item is unused and in resalable condition.
  4. Ship the Item: Return the item to the address provided with the return instructions. You are responsible for the cost of return shipping unless the return is due to a mistake on our part.
  5. Refund Process: Once the item is received and inspected, we will process your refund within 5-10 business days.

6. International Returns

We accept returns from international customers within 30 days of receiving the order. However, international customers are responsible for return shipping fees, as well as any customs duties or taxes. We recommend using a trackable shipping service for returns. Refunds will be processed in the same manner as domestic returns.

7. Non-Returnable Items

Certain items are not eligible for return:

  • Personalized or customized products
  • Opened baby products, personal care items, and safety items (for hygiene and safety reasons)
  • Gift cards or certificates

8. Policy Updates

We may update this Refund and Returns Policy from time to time. When changes occur, we will post the revised policy on this page, and the new policy will take effect immediately. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

9. Contact Information

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please contact us using the following details:

Cocobaby Store Address: 23563 Baxter Rd, Wildomar, California (CA), 92595

At Cocobaby Store, we want to ensure that your shopping experience is easy and hassle-free. If you’re not fully satisfied with your purchase, we’ll do everything we can to make it right.